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    Problems with videos

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    • Dan Kelby
      Dan Kelby last edited by

      Thanks for the update Aaron, I got a very swift response to my email this morning and am downloading my chosen class now. Hope the streaming gets fixed without too much trouble for you guys!

      1 Reply Last reply Reply Quote 0
      • Aaron
        Aaron SVS Team last edited by

        Our developer has updated the site. If you wanted to help us get to the bottom of this you could try watching a class. If it works it works, if it doesn't than let me know and I will pass the info along to our developer.

        https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

        Jei Esterline 1 Reply Last reply Reply Quote 0
        • Jei Esterline
          Jei Esterline @Aaron last edited by

          @Aaron Hello, I'm watching the Perspective series and the same thing is happening to me. Everything was fine until 3 point perspective then 15 min into the video the frame froze but the audio kept going. With the next video it only took 3 min. into the video.

          I have a mac os with a firefox browser. 39.0.3

          Aaron 1 Reply Last reply Reply Quote 0
          • Aaron
            Aaron SVS Team @Jei Esterline last edited by

            @Jei-Esterline Have you tried watching in safari. Some customers have been having success with that.

            https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

            Jei Esterline 1 Reply Last reply Reply Quote 0
            • Jei Esterline
              Jei Esterline @Aaron last edited by

              @Aaron Thank you, I think that worked. Amazing, usually Safari is the culprit.

              1 Reply Last reply Reply Quote 1
              • Nancy Gormezano
                Nancy Gormezano last edited by

                Safari isn't an option for me - using win7 pro/64 and Firefox 40.0.

                I have found sometimes that logging out of svslearn, closing browser (clears cache? which doesn't seem to be full), reopening FF, relogging into svslearn, and trying video again might get past the stuck video point.

                If I don't do that, it definitely never gets past stuck point on the video.

                I also noticed that when I disabled my ipv6 protocol (using just ipv4) - that perhaps the site is more responsive (ie got further along in videos before freezing)?

                Hard to tell, of course, as video freezing seems to happen intermittently. But it is almost guaranteed to happen, if I try to watch the videos for any length of time.

                https://www.facebook.com/nancy.gormezano

                Aaron 1 Reply Last reply Reply Quote 0
                • Aaron
                  Aaron SVS Team @Nancy Gormezano last edited by

                  @Nancy-Gormezano Do you want to email me at svslearninfo@gmail.com . I will help get this sorted out.

                  https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

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                  • T
                    thedigitalDog last edited by thedigitalDog

                    hi,
                    i'm still unable to watch any videos from start to finish here. may i ask you if you are getting close to a solution by now ?
                    thank you very much in advance for your answer. (firefox/edge on windows 10)

                    Aaron 1 Reply Last reply Reply Quote 0
                    • Aaron
                      Aaron SVS Team @thedigitalDog last edited by

                      @thedigitalDog We have made a few improvements that have fixed the situation for many of our customers. However some people are still having trouble viewing classes. Can you get in touch with me here svslearn@gmail.com and I will make sure you are taken care of.

                      https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

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                      • Lee White
                        Lee White SVS Team SVS Instructor Pro SVS OG last edited by

                        Thanks Aaron!

                        SVS Faculty Instructor
                        www.leewhiteillustration.com

                        1 Reply Last reply Reply Quote 1
                        • T
                          thedigitalDog last edited by

                          @Aaron ok i will. thank you for the answer.

                          1 Reply Last reply Reply Quote 1
                          • Ben J Hutchison
                            Ben J Hutchison last edited by

                            I have tried watching the digital pencil chapter in Will's mixed media class 6 TIMES!!! The video just stops and I give it time to catch up and nothing works. This is so frustrating. I will try to see if Safari works better for me.

                            http://www.benjhutch.com | https://instagram.com/benjhutchison/ | https://twitter.com/benjhutchison |

                            Aaron 1 Reply Last reply Reply Quote 0
                            • Aaron
                              Aaron SVS Team @Ben J Hutchison last edited by

                              @Ben-J-Hutchison Sorry about the trouble. Send me an email svslearninfo@gmail.com and I will help you out.

                              https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                              1 Reply Last reply Reply Quote 0
                              • Aaron
                                Aaron SVS Team @Guest last edited by

                                @Dado-Almeida Hi, if you would like to email me here svslearninfo@gmail.com I will help you out.

                                https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

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