Problems with videos

Jei Esterline

@Aaron Hello, I'm watching the Perspective series and the same thing is happening to me. Everything was fine until 3 point perspective then 15 min into the video the frame froze but the audio kept going. With the next video it only took 3 min. into the video.

I have a mac os with a firefox browser. 39.0.3

Aaron

@Jei-Esterline Have you tried watching in safari. Some customers have been having success with that.

Jei Esterline

@Aaron Thank you, I think that worked. Amazing, usually Safari is the culprit.

Nancy Gormezano

Safari isn't an option for me - using win7 pro/64 and Firefox 40.0.

I have found sometimes that logging out of svslearn, closing browser (clears cache? which doesn't seem to be full), reopening FF, relogging into svslearn, and trying video again might get past the stuck video point.

If I don't do that, it definitely never gets past stuck point on the video.

I also noticed that when I disabled my ipv6 protocol (using just ipv4) - that perhaps the site is more responsive (ie got further along in videos before freezing)?

Hard to tell, of course, as video freezing seems to happen intermittently. But it is almost guaranteed to happen, if I try to watch the videos for any length of time.

Aaron

@Nancy-Gormezano Do you want to email me at svslearninfo@gmail.com . I will help get this sorted out.

thedigitalDog

hi,
i'm still unable to watch any videos from start to finish here. may i ask you if you are getting close to a solution by now ?
thank you very much in advance for your answer. (firefox/edge on windows 10)

Aaron

@thedigitalDog We have made a few improvements that have fixed the situation for many of our customers. However some people are still having trouble viewing classes. Can you get in touch with me here svslearn@gmail.com and I will make sure you are taken care of.

Lee White

Thanks Aaron!

thedigitalDog

@Aaron ok i will. thank you for the answer.

Ben J Hutchison

I have tried watching the digital pencil chapter in Will's mixed media class 6 TIMES!!! The video just stops and I give it time to catch up and nothing works. This is so frustrating. I will try to see if Safari works better for me.

Aaron

@Ben-J-Hutchison Sorry about the trouble. Send me an email svslearninfo@gmail.com and I will help you out.

Aaron

@Dado-Almeida Hi, if you would like to email me here svslearninfo@gmail.com I will help you out.