HELP! My cintiq won’t turn on

[Nyrryl Cadiz]

@CLCanadyArts thanks! Did your cintiq also not turn on? My blue LED light for power is blinking but nothing else.

[APHOTICMOTH]

@Nyrryl-Cadiz Ah, you have the qhd, that's a good thing. If the cables are bad, you can just replace them. Old cintiqs they are permanent. Have you tried wiggling the cables to see if the display comes on for a moment? Gently wiggle near where is goes into the tablet, and down the cord, and where it goes into the computer while watching the display.
And the usb isn't a generic one right? I've heard of issues when trying to use a generic usb on them.
I've also had bent pins mess up a solid connection before too.

Usually it's a cable issue if the blue light is blinking, or flickering. I could be wrong.

I'm using a wireless cintiq right now, no cables

[Nyrryl Cadiz]

@CLCanadyArts thanks. I’ll give that a try.

[TessaW]

Any updates on your cintiq?

[Nyrryl Cadiz]

@TessaW hi! Thanks for checking in. i’ve given up. I think it’s really busted. I asked for a refund from the seller, luckily they were very understanding and gave me the money back. I pooled in that cash with what little I have left and ordered a brand new cintiq pro 16. I did a bit of research and it turns out that my situation is very common among cintiq 27qhd owners. I could get it fixed but the labor and shipping would cost me around 2k usd. It was really not worth it.

[chrisaakins]

So sorry you had to go through this. @Nyrryl-Cadiz let me know how the pro does.

[TessaW]

That sucks! I'm glad you got your refund without any trouble though. Hope you enjoy the 16. Thanks for the update.

[APHOTICMOTH]

@Nyrryl-Cadiz So glad to read that you were able to get your money back. 16 inches is still a lot of room, I hope you fall in love with it.